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Audit & support

New support ticket

Open a new support request. Pick topic + priority + describe the issue.

Customer-app route
/settings/support/new
Who uses this
Every authenticated team member.

What it is

The form for creating a new ticket. We triage tickets within 1 business day during the pilot, faster on Growth and above.

What to include

  • Topic — pick the closest match.
  • Priority — be honest; we route P1 / P2 first.
  • A timestamp if your problem is run-related.
  • The Flow ID or run ID if applicable.
  • A screenshot if the issue is visual.

What not to include

  • Student PII. Use anonymous IDs. Never paste a name or email.
  • Slate credentials. If we need them we'll guide you to a secure rotation, never via ticket.

Common gotchas

I picked the wrong topic

No problem. The triage team re-routes; you don't need to re-file.