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Audit & support

Support

Open a ticket and follow the conversation. Super admins can also request cancellation here.

Customer-app route
/settings/support
Who uses this
Every authenticated team member can open / view tickets. Cancellation requests are super-admin only.

What it is

The Support page is your direct line to the CeliaConnect team. Lists every ticket your Org has filed, newest activity first. Click a row to open the thread. The cancellation card (super-admin only) lives at the bottom; if a cancellation request is pending it shows up front-and-center with the reason and request date.

What you can do here

  • See your Org's tickets with status + priority badges.
  • Open a ticket detail at /settings/support/[ticketId].
  • Open a new ticket at /settings/support/new.
  • Request cancellation (super admin only) via the cancellation card.

Common workflows

Open a ticket

  1. Click New request top-right.
  2. Pick a topic + priority.
  3. Describe the issue and include your Org slug + relevant timestamp / Flow ID.
  4. Submit.

Request cancellation (super admin)

  1. Open /settings/support?topic=cancel.
  2. The page auto-scrolls to the cancellation card.
  3. Pick a reason, write a short note, submit.
  4. The pending banner appears on /settings/billing until processed.

Common gotchas

Cancellation card isn't showing

You're not a super admin. Cancellations are gated to that role.

Tickets list is empty after I opened one

Refresh once. The list reads from the server on render and the new row needs a re-fetch.