How sign-in works

What it is

Sign-in is two screens. You type your work email on screen one, we email you a 6-digit code, you type that code on screen two. That's it — you're in.

The code is good for 5 minutes, can only be used once, and you get up to 5 attempts before it locks out and you have to request a fresh one. There is no password anywhere — not on first sign-in, not afterward, never.

What you can do here

• Sign in — type your work email, click Email me a code, check your inbox, type the 6 digits.
• Remember my email on this device — checkbox on the email screen. Pre-fills your email next time on the same browser. Doesn't keep you signed in — you still get a fresh code each session.
• Request a new code — if a code expired, was already used, or never arrived, click Back to sign in and submit your email again.

The full sign-in flow, step by step

1. Open your workspace URL — {your-org}.app.celiaconnect.com. You land on the sign-in screen.
2. Type your work email and click Email me a code.
3. We email you a 6-digit code from solutions@zentrosoft.com. The subject line starts with "Your CeliaConnect sign-in code".
4. On the next screen, type the 6 digits into the code box. (On phones, the OS will usually offer to autofill the code from the email — tap the suggestion.)
5. Click Verify & sign in. You land on the dashboard.

Your session lasts about 8 hours. After that, sign in again with a fresh code.

Common workflows

First-time sign-in (you were just invited)

1. You receive a welcome email with your workspace URL.
2. Open the URL — you land on the sign-in screen.
3. Enter your work email (the same address the welcome email arrived at).
4. Check your inbox for the 6-digit code and type it in.
5. You're in. There is nothing to set up — no password, no security questions.

You're locked out after too many wrong codes

1. After 5 wrong attempts on a single code, the code is burned and you're sent back to the sign-in screen.
2. Submit your email again to get a brand-new code.
3. Type the new code carefully.

You hit the "too many attempts" rate limit

1. If you keep retrying quickly, you'll see "Too many sign-in attempts."
2. Wait a few minutes (the limit is 3 code requests per email per 15 minutes), then try again.

Common gotchas

The code didn't arrive

Check spam for sender solutions@zentrosoft.com. If you have a corporate email filter, ask IT to allow that address. If it still doesn't show up, click Back to sign in and request a fresh code — every new request invalidates the previous one.

"Code expired or already used"

Codes expire after 5 minutes and only work once. If you waited too long or refreshed the verify screen mid-flow, just request a new one.

I have two codes in my inbox

Use the most recent one. Each new code request automatically invalidates every prior unused code, so the older email's code won't work.

Where do I change my password?

You don't — there is no password. Each sign-in uses a fresh emailed code. If your email address changes, contact solutions@zentrosoft.com.

Can I stay signed in forever?

No. Sessions last about 8 hours, then you sign in again with a fresh code. The "Remember my email on this device" checkbox just pre-fills your email — it doesn't extend the session.

I'm in two CeliaConnect workspaces

Each workspace lives at its own subdomain — {org}.app.celiaconnect.com. Sign in from the subdomain of the workspace you want; the code is bound to that workspace and won't work on the other.